To ensure freshness, all our products are hand made to order. Orders will be made 1-2 days after order is placed and usually* shipped out on the 3rd day. Please allow 5-7 business days for order to arrive before contacting us.
*Sheabutter is best stored at room temperature. To reduce the odds of having a melted product we prefer to ship orders Mon-Wed to avoid orders sitting in hot shipping trucks all weekend.
No Returns or Exchanges
Due to the nature of our personal care products, we cannot accept returns or exchanges. Every order is freshly handmade for each of our appreciated Say Shea customers. We assure you, you will never receive a used or returned product from a previous purchase. For this reason, all sales are final and cannot be exchanged.
Providing quality products is important to us. If you believe you have received a defective or incorrect order, please contact us.